Government launches portal for 900,000 additional GB households to apply for £400 payments towards energy bills, with the online application portal open
Households without a direct relationship to an electricity supplier, such as those living in park homes and care homes, can now apply via a secure online portal to receive the support as a one-off, non-repayable lump sum under the ‘alternative funding’ route of the government’s Energy Bills Support Scheme (EBSS AF). For those without online access, a dedicated customer helpline is available to assist eligible customers.
To ensure people feel the benefit of this support as quickly as possible, the payment will be provided directly into people’s bank accounts. Over £7.2 billion has been provided so far to 97% of households across England, Scotland and Wales through monthly instalments, which most households receive automatically in the same way they pay these bills.
The alternative funding route is designed to make sure the same level of support reaches those without a direct relationship to an electricity supplier. It’s also available for households who get their energy through a commercial contract or who are off-grid.
Ministers are today urging all eligible households to apply as soon as possible for their support, whilst also warning households to stay alert to potential scams and report them to relevant authorities where they are suspected.
The government will never provide any links to the application portal, or directly ask individuals to apply for the £400 support. Those that require additional help when applying for support may wish to seek assistance from a family member or trusted friend.
Once customers have applied to receive energy support and their applications have been processed and verified, eligible customers’ details will be shared with Local Authorities across England, Scotland and Wales, who will deliver the support in one lump sum. Local authorities may request additional information to assist their verification process – but only once an application has been made via the secure portal or helpline. Applicants will only be able to submit information through these channels and should not contact their local authority.
The exact date that an eligible household will receive support will depend on when the application is made and when the payment can be processed by the relevant local authority.
These schemes are the latest part of a range of targeted measures to help households across the country with the cost of living, which are covering around half of a typical household’s typical energy bills this winter.
In addition to the £400 of total support provided through the EBSS, the government’s Energy Price Guarantee (EPG) is saving a typical UK household £900 over this winter by reducing the unit cost of electricity and gas. Together, the support provided through the EPG and EBSS cover around half of a typical household’s energy bills. The EPG will continue to provide support for another 12 months from April 2023, providing an average of £500 support for households in 2023 to 2024 in the face of energy prices that are forecast to remain high. A further £1,200 of support in direct payments is also being provided to vulnerable households this year, with £26 billion worth of targeted support to help protect the most vulnerable announced by the Chancellor for the next financial year.
